Aspect 4

2 Year Standard Warranty
Any appliance bought through the showroom of an authorised Hunter Stoves Group dealership will automatically be covered by our standard 2-year conditional guarantee.

However, this standard 2-year warranty can be extended to a 5 year or 10-year conditional warranty dependent on the model type (5 years- Boiler model and Gas models, 10 years- Room heater).

Please ask our sales team for more information on how to extend your warranty. 

 

 

 

We strive to supply goods in excellent condition. Some of our products are both heavy and fragile, and need careful handling until installed. We will repair, refund or replace (for free) any item found defective or damaged before delivery or during unloading. This is in addition to your manufacturers guarantee. We cannot accept return of products which are damaged after delivery. If you wish to return part or all of your order please email sales@woodstovetrading.co.uk ensuring you quote your order number and the date you received your goods. You must confirm that the goods are in the original packaging, unused in anyway and that we are able to inspect the goods before signing for them. Failure to do this will result in no return number or address being issued. Items returned to us must be sent by recorded delivery. All spare parts are non-returnable and non-refundable due to being a special order.

Woodstove Trading Co offer a free economy delivery on all stoves to the South East (inc Kent, East Sussex, West Sussex, Surrey, Essex) unless it is otherwise stated on our website.

Dispatch for delivery normally takes up to two weeks, depending on availability. It can take up to six weeks in some instances, if the lead time is longer than six weeks you will be informed by email of the estimated lead time for your goods. We do have some brands of stove at our showroom, if this is the case, we can supply in 48 hours. 

If you are outside of the South East (inc Kent, East Sussex, West Sussex, Surrey, Essex) generally your stove will be delivered on a 7.5 tonne delivery vehicle. Please inform us as soon as possible if there will be any problems with access. Smaller, lighter orders such as flexible flue liners and accessories are delivered by a member of the Woodstove Trading Co team.

The driver will remove the stove from the delivery vehicle using suitable lifting equipment, the stove is considered delivered once it is removed from the vehicle and placed within the grounds of the customers property. 

All goods must be checked with a member of the Woodstove Trading Co team or delivery driver while they are still on site. Any missing parts or damage is to be reported on the delivery note when signing. The driver is obliged to wait with you up to 15 minutes (for palletised goods only), whilst you unpack and check the goods. Signing for the goods as “unchecked” is not acceptable. 

If the purchase is found to be damaged please then contact a member of the Woodstove Trading Co team as quickly as possible to arrange for us to rectify, so that a refund or replacement can be arranged.

Post purchase you will be contacted by a member of the Woodstove Trading Co sales team to book in your chosen delivery/installation date. 

If you cancel an order after it has been dispatched, we regret that you will be charged for the return delivery costs, even if the products have not reached your address.

Please see our Shipping Policy/Delivery Terms and Conditions for more information.