Shipping, Delivery
T&Cs & Returns

Shipping Policy/ Delivery T&Cs

Woodstove Trading Co offer free delivery on all stoves to the South East (inc Kent, East Sussex, West Sussex, Surrey, Essex) unless it is otherwise stated on our website. Please contact us if you are outside of South East England for delivery costs. 

 

Dispatch for delivery normally takes up to two weeks, depending on availability. It can take up to six weeks in some instances, if the lead time is longer than six weeks you will be informed by email of the estimated lead time for your goods. We do have some brands of stove at our showroom, if this is the case, we can supply in 48 hours. 

 

The Woodstove Trading Co team will remove the stove from the delivery vehicle using suitable lifting equipment, the stove is then considered delivered once it is removed from the vehicle and placed on ground floor level, in a location that the customer is happy with. 

 

All goods must be checked with a member of the Woodstove Trading Co team while they are still on site. Any missing parts or damage is to be reported on the delivery note when signing. The Woodstove Trading Co team are obliged to wait with you up to 15 minutes (for palletised goods only), whilst you unpack and check the goods. Signing for the goods as “unchecked” is not acceptable. 

 

If the purchase is found to be damaged please then contact a member of the Woodstove Trading Co team on 01580 893510 as quickly as possible to arrange for us to rectify, so that a refund or replacement can be arranged.

 

Post purchase you will be contacted by a member of the Woodstove Trading Co sales team to book in your chosen delivery and or installation date

 

If you cancel an order after it has been dispatched, we regret that you will be charged for the return delivery costs, even if the products have not reached your address.

Return Policy

We strive to supply goods in excellent condition. Some of our products are both heavy and fragile, and need careful handling until installed. We will repair, refund or replace (for free) any item found defective or damaged before delivery or during unloading. This is in addition to your manufacturers guarantee. We cannot accept return of products which are damaged after delivery.

 

If you wish to return part or all of your order please email sales@woodstovetrading.co.uk ensuring you quote your order number and the date you received your goods. You must confirm that the goods are in the original packaging, unused in anyway and that we are able to inspect the goods before signing for them. Failure to do this will result in no return number or address being issued. Items returned to us must be sent by recorded delivery. All spare parts are non-returnable and non-refundable due to being a special order.